Jamie has two options: fire his operations manager (and risk losing institutional knowledge) or find a cheaper way to keep the back-office wheels turning. He chose door two....
South Africa is GMT+2, which means when London is yawning into Monday, Cape Town is already on its second coffee. When New York is…
Different is a big word in outsourcing. Different can mean anything from “actually replies” to “remembers your birthday without being prompted.” I wrote the…
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